Bowater Projects has achieved exceptional customer satisfaction ratings from residents of Valleys to Coast (V2C) Housing, after completing a 4 year window replacement programme, as part of the housing association’s improvement works to meet the Welsh Housing Quality Standard (WHQS)...
Bowater Projects has achieved exceptional customer satisfaction ratings from residents of Valleys to Coast (V2C) Housing, after completing a 4 year window replacement programme, as part of the housing association’s improvement works to meet the Welsh Housing Quality Standard (WHQS).
Since 2004, over 2400 homes have been fitted with new PVC-U casement windows and during that time, Bowater Projects has achieved exceptional KPIs, including 99% resident satisfaction and 99% defect-free. The company has also replaced the windows and doors in a local boys and girls club as part of its contract with V2C, which encourages contractors to undertake works in the community.
As well as improving the standard of living accommodation, the works have impacted positively on the local economy, as fabrication has taken place at the Merthyr Tydfil division of Remploy, the UK’s largest employer of disabled and disadvantaged people.
A complete fabrication unit employing 50 staff from the local area, Remploy Merthyr can manufacture over 300 windows and doors per week for installation programmes across South Wales.
Says Paul Sawtell Development Manager for V2C: “Over the past four years, Bowater Projects has exceeded our expectations. As well as completing the works on time and on budget, they have displayed total commitment to resident care and quality, helping us to deliver Best Value whilst meeting the WHQS.”
Founded in 2003, V2C was the first housing association in Wales to be formed as a result of a large-scale voluntary transfer by a local authority and currently manages over 6000 tenanted homes.
Established to support the housing improvement works underway in South Wales, Remploy selected Merthyr Tydfil for its window manufacturing operation, based on the town’s logistics and the skills of local residents, many of whom have previously worked in the metalwork industry.
