The modern construction agenda places great emphasis on long term partnership working and “learning’ from one projects and improving on the next. To make this process work effectively it is essential that clear Key Performance Indicators are established and measured. KPIs can either be a standard set or a customised set, developed between Bowater Projects and each client. KPIs can even be project specific.
Typically Bowater Projects measures 14 factors.
The '14' Factors
- Snags per property
- Contractor performance level
- Installation time (doors in 1 day, windows in 2 days or less)
- Reportable accidents
- Out of Hours response (4 hours max)
- Client satisfaction with product
- Client satisfaction with service
- Severity of defects at handover
- Environmental Impact
- Residents’ satisfaction with landlords’ service
- Residents’ satisfaction with contractors’ service
- Residents’ satisfaction with quality
- Rate of use of Questionnaires
- Rate of response to Questionnaires
